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Your sales rep submission has been received. One of our sales representatives will contact you soon.
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| +65 6438 1144 | APAC |
Our sixth annual CX & Communications Consumer Insights report takes a close look at how consumers feel about present-day communication experiences across various industries.
70% think the companies they do business with need to improve the customer experience – a sentiment that has doubled since 2019.
76% reported using generative AI in the last year, with 46% stating that it has improved their overall experience—the highest of any age group.
However, as consumers continue to crave a better customer experience, more than half (54%) are willing to share their personal data if it will result in a better experience.
90% of consumers think that it is important for companies to honor their preferred communication method, but only 31% think that companies are doing a great job with it.
Our 2024 CX & Communications Consumer Insights report includes necessary considerations for companies that want to improve their CX and communications, including omni-channel solutions that can help you meet customer expectations. Fill out the form to gain access to the latest data based on the feedback of more than 4,000 consumers.
Discover how you can deliver more personalized communications, increase engagement across print and digital channels, and transform your customer experience.
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